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    Returning an Online Purchase

    We want you to love what you ordered, but if something isn't right, let us know. 

    You can return items by mail or at our store within 30 days of your order date.  We do not cover return shipping costs.

    There are no returns or exchanges on sale merchandise, either online or in stores.

     

    Returns by Mail:

    Send your item(s) back to our corporate mailing address:

    Baby Wisp

    3525 Del Mar Heights Road #1067

    San Diego, California, 92130

     

    E-mail: info@babywisp.com

    Call Us: 858-947-3127

     

    Easy Exchanges

    Step 1: Email us about your exchange!  info@babywisp.com.

    Once the exchanged item is received (we do not pay for return shipping), we will send you the new item you want instead and we will ship it back to you (we pay shipping to get it back to you!).  

    Step 2: We will request authorization for any refund or additional cost required to process the exchange as per your direction.  For example, if the product you want to exchange for is more expensive then you will need to pay the difference.   

     

    Frequently Asked Questions:

     

    What's eligible for return?

    You can return or exchange any regular priced item that's in its original condition (unwashed and unworn) within 30 days. 

     

    Can I return Sale items online or to a store?

    No, we do not accept returns or exchanges on final sale merchandise, online nor in stores.

      

    Can I get a price adjustment for an online purchase?

    No,so sorry but we are not able to offer price adjustments as limited time sales are all about timing!  We run special promotions intermittently and offer specials on specific products which are specials available at that specified time only.